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Playing consistently flat
It pains me to have to write this review as I played someone else's FH-900 J at a jam session last year and was blown away by the beautiful tone, amazing intonation and ease of playing. Having placed an order in Dec 2017, I waited with patiently for the instrument to arrive back in stock and ship in April 2018.
Sadly, when it finally arrived, I found the flugel played significantly flat across the entire range, even with the tuning rod pushed right in. I had no option to return the instrument to Thomann and request a replacement. However, I was then informed by the service department that the entire batch suffers from the same issue (even though they continue to be sold as I write this review) and hence a replacement was not a viable option. They offered to shorten the mouthpiece receiver but I was informed this would only partially alleviate the problem. Alternatively they advised using a cornet mouthpiece, which is clearly unacceptable as the dark flugel sound requires a good flugel mouthpiece! So, with reluctance, I have accepted a refund.
Other than the tuning issues, the instrument was basically fine. The finish was not as stunning as in the promotional pictures, a uniform unlacquered colour rather than the subtle variations between different pipes in the promotional images. But it basically played well, ever so slightly flatter in the upper register (not unusual for a flugel).
But the bottom line is that, however good the flugel is in other respects, if it plays consistently flat then it is useless for ensemble playing, hence my overall rating.
Sadly, when it finally arrived, I found the flugel played significantly flat across the entire range, even with the tuning rod pushed right in. I had no option to return the instrument to Thomann and request a replacement. However, I was then informed by the service department that the entire batch suffers from the same issue (even though they continue to be sold as I write this review) and hence a replacement was not a viable option. They offered to shorten the mouthpiece receiver but I was informed this would only partially alleviate the problem. Alternatively they advised using a cornet mouthpiece, which is clearly unacceptable as the dark flugel sound requires a good flugel mouthpiece! So, with reluctance, I have accepted a refund.
Other than the tuning issues, the instrument was basically fine. The finish was not as stunning as in the promotional pictures, a uniform unlacquered colour rather than the subtle variations between different pipes in the promotional images. But it basically played well, ever so slightly flatter in the upper register (not unusual for a flugel).
But the bottom line is that, however good the flugel is in other respects, if it plays consistently flat then it is useless for ensemble playing, hence my overall rating.
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P
Wrong Color and Missing Accessories.
I ordered this model and color specifically because I had already seen and tested the same one from a friend. I expected a reliable purchase, which is why I even had it delivered to Barcelona and patiently waited for it, hoping to use it for work. Unfortunately, the item I received is the wrong color, and some accessories that were supposed to be included are also missing.
What disappoints me the most is that if I return or exchange it, I will waste even more time waiting again. The delay has already affected my plans, and I cannot easily use it for my work as intended.
I had plans to order more products from your store in the future, but after this experience, I have lost confidence in ordering again. I hope you improve your quality control and ensure that customers receive exactly what they ordered.
What disappoints me the most is that if I return or exchange it, I will waste even more time waiting again. The delay has already affected my plans, and I cannot easily use it for my work as intended.
I had plans to order more products from your store in the future, but after this experience, I have lost confidence in ordering again. I hope you improve your quality control and ensure that customers receive exactly what they ordered.
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