Millenium DTRAB-1118 Drum Stool pneumat

After three uses, this broke...feeling ripped off...how do I get a refund?

Do Not Buy This Throne hydraulics don’t work , seat does not feel stable in the post , the one star is because the legs are quite good , i will be looking to return asap

I'll start by saying that physically this is a very well put together product. It's sturdy and feels very strong, however, I noticed that after sitting on it for a long time I start to get a 'dead leg' which I've never got on any seat before. I stopped using it for a few weeks and tried again the other night - same thing happened. Due to this I've stopped using it completely which is a real pity as it appears to be a nice product.

Parts did not fit together. Had to do a bit of work with tool.
First time I sat on it it just sank. That is; Hydraulig is not strong enough.
Seat is perfect. This could have been just great. But something must have slipped in production.

I bought this stool to gig with but ended up using it for rehearsals as it was too uncomfortable to use for a few hours gigging without being able to move about. The base is very sturdy and the pneumatic function of the stool is very smooth with a good range of control. The backrest is quite wide and offers good support however the seat base is very hard and extremely uncomfortable. Such a pity it's let down by a rock hard seat otherwise it would be a fantastic product.