G
Good product - Terrible shipping
Great product for the price and the 6.35mm cable is already included. The only downside is the lack of adjustment keys: the guitar does need a proper setup out of the box and without those tools you need to rely on a lutier.
Shipping: a disaster. I took a day off from my academic work specifically to be home for the delivery. The courier marked me as absent without even attempting to show up and dropped everything at a pickup centre. I paid 10 euros for a home delivery that never happened.
When I contacted support to report the issue, they told me they "believe what the courier says". So not only did the courier lie, but Thomann's support took the courier's side without any investigation. The customer's word counts for nothing here.
Thomann is a reliable platform with a great catalogue, but if something goes wrong with the delivery, don't expect to be treated fairly.
Shipping: a disaster. I took a day off from my academic work specifically to be home for the delivery. The courier marked me as absent without even attempting to show up and dropped everything at a pickup centre. I paid 10 euros for a home delivery that never happened.
When I contacted support to report the issue, they told me they "believe what the courier says". So not only did the courier lie, but Thomann's support took the courier's side without any investigation. The customer's word counts for nothing here.
Thomann is a reliable platform with a great catalogue, but if something goes wrong with the delivery, don't expect to be treated fairly.
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LN
Arrived in bad state
So this guitar arrived in a pretty bad state. Strings were so lose and untuned it was ridiculous. The pickup switch was broken. The knob and top of the pole nowhere to be found in the package.
This despite the fact it was still in factory wrappings with the plastic covering still on the pickupguard and everything. Yet a piece was broken before they even packed it. And they didn't even notice the horrific state of the product when they packed it.
Disappointing.
This despite the fact it was still in factory wrappings with the plastic covering still on the pickupguard and everything. Yet a piece was broken before they even packed it. And they didn't even notice the horrific state of the product when they packed it.
Disappointing.
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